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Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your personal information.

Last Updated: 26 December 2025

1. Introduction

GyneClinics ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

Personal Information

  • Name, date of birth, and contact information (email, phone, address)
  • Medical history, health records, and treatment information
  • Payment and billing information
  • Insurance details
  • Emergency contact information

Automatically Collected Information

  • IP address and browser type
  • Device information and operating system
  • Pages visited and time spent on our website
  • Referring website addresses
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Medical Services: To provide, maintain, and improve our medical services and treatments
  • Appointments: To schedule, manage, and confirm your appointments
  • Communication: To respond to your inquiries, send appointment reminders, and provide medical updates
  • Billing: To process payments and manage your account
  • Legal Compliance: To comply with legal obligations and regulatory requirements
  • Improvement: To analyze usage patterns and improve our website and services
  • Marketing: To send you promotional materials (with your consent) about our services

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

  • Medical Professionals: With your treating physicians and healthcare providers
  • Service Providers: With third-party service providers who assist us in operating our business (e.g., IT services, payment processors)
  • Legal Requirements: When required by law, court order, or government regulation
  • Emergency Situations: To protect your health and safety or that of others
  • Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to you)
  • With Your Consent: When you have given explicit consent to share your information

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data in transit and at rest
  • Secure servers and databases
  • Regular security assessments and updates
  • Access controls and authentication procedures
  • Staff training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights

Under data protection laws, you have the following rights:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal and medical record retention requirements)
  • Objection: Object to processing of your personal information for certain purposes
  • Restriction: Request restriction of processing in certain circumstances
  • Portability: Request transfer of your data to another service provider
  • Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

Types of cookies we use:

  • Essential Cookies: Required for the website to function properly
  • Analytics Cookies: Help us understand how visitors interact with our website
  • Preference Cookies: Remember your preferences and settings
  • Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

  • Medical Records: Retained in accordance with legal and regulatory requirements (typically 7-10 years or longer)
  • Financial Records: Retained for accounting and tax purposes (typically 7 years)
  • Marketing Data: Retained until you opt out or withdraw consent
  • Website Data: Retained as long as necessary for website functionality and analytics

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

For patients under 18, we require parental or guardian consent for treatment and data processing, in accordance with applicable laws and medical ethics.

10. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ.

If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the data to the UK and process it there. By using our services, you consent to the transfer of your information to the UK.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Address

GyneClinics
10 Harley Street, London. W1G 9PF

Have Questions About Your Privacy?

Contact us if you have any questions about our privacy practices or wish to exercise your data protection rights.